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Frequently Asked Questions

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What does Swiville do?

Swiville is an online homeowner association management software solution for self-managed condominium and homeowner associations. The comprehensive online application makes managing your homeowner association online easy and efficient by combining powerful financial and accounting tools, budget and reserve features, communication tools, unit owner access, document management tools, and more. Completely web-based, you can access and manage your homeowner association’s important financial data, documents, unit owner information, manage your homeowner association’s budget, communicate with units, and more anytime, anywhere with an internet connection. Swiville’s intuitive, clean interface and easy-to-use features ensure that managing your homeowner or condominium association online is efficient, convenient, and effective.

Who uses Swiville?

Swiville is used by hundreds of homeowner associations across the country who want an efficient, affordable, and easy-to-use tool to manage their associations online. Typically, the person running your homeowner association, such as your association treasurer, uses Swiville to manage your HOA online. Swiville also includes unit owner access, giving unit owners their own on-demand online access to Swiville, to send and receive messages, participate in discussions, view their financial records, and update their information.

I am tired of managing all unit owners’ incomes and expenses, and I can only do so much with a spreadsheet. What do I do?

Give Swiville a try! Swiville’s complete financial tools make managing your homeowner association’s income and expenses simple. The application manages all the contact information of units, allows you to track homeowner association expenses and record income, including unit fees, late fees, and special assessments all in one integrated, secure place. No need to spend time and effort using multiple spreadsheets and manual processes to manage your association’s finances.

I am tired of asking my treasurer where all our homeowner associations fees are going. What do I do?

As a unit owner, you will be able to log into your Swiville account and view the current balance of your homeowner association budget, as well as past and present expenses. You can easily view where your fees are being spent and feel confident that your fees are being spent wisely.

I am a treasurer for a very small homeowner association and we manage our association ourselves. Is this the right program for me?

Yes! The user-friendly, intuitive system is perfect for those looking for a quick and easy way to better manage their small homeowner associations. The application contains everything you need to run you homeowner association at a low monthly cost, without worrying about hidden costs, confusing, extraneous features, or unnecessary complexity. From financial and budgeting tools, to communication and document storage tools, to a service provider directory, Swiville makes managing your homeowner association easy, efficient, and stress-free.

I am able to manage everything for my association by using spreadsheets. How is Swiville better?

Swiville will make your job a lot easier. When your information is stored on spreadsheets it is not easily accessible to unit owners in your homeowner association. An uninformed unit owner could miss a payment or become concerned where his or her fees are going every month. The transparency created by Swiville provides more effective communication and shorter, more efficient meetings. In addition, unlike with spreadsheets, Swiville’s robust features allow you to more effectively maintain your financial records, communicate with unit owners, and manage your documents — and securely access all of your information anytime, anywhere!

What type of customer support do you provide?

With Swiville, you get access to dedicated email support to answer any of your questions, concerns, and listen to your feedback. We are committed to providing exceptional, timely service and to implementing user feedback to improve Swiville for our customers. Send us an email and we will get back to you within one business day.

How does your 30-day free trial work?

You can try out Swiville free, for 30 days. No credit card required. You will have completely free access for 30 days so you can evaluate all of the benefits of Swiville. If you like the service (we hope you do), you can choose to upgrade your account during or at the end of your free trial. If you do not like Swiville, you can simply stop using it and it will expire on its own at the end of the free trial period. You will not be billed or charged for anything.

What if I want to purchase an account during my free trial period?

To purchase an account during your 30-day free trial, simply visit the Update Subscription page from the Administer menu. From there, you can enter your credit card information. Your account will be seamlessly upgraded, and you can continue managing your homeowner association online without any interruption.

How can I pay for a Swiville account?

Swiville accepts credit and debit card payments, and your card will be charged on a monthly basis.

Do I have to sign a long-term contract?

No. Swiville is a pay-monthly-as-you-go service. There are no long-term contracts or commitments on your part. You may cancel your account at any time. We do not offer partial refunds.

Can I cancel my account at any time?

Yes. Swiville is a pay-as-you-go service. You can cancel your account at any time. If you cancel, you will be billed for the current month, but will not be billed again. We do not offer partial refunds.

Is my information safe and secure?

All information entered on the site is completely secure. Only your homeowner association’s members – treasurers and unit owners – are able to log in and view their association data. To learn more about the steps we take to ensure the safety and security of your data, please refer to our Privacy Policy.

Can anyone view and modify our association’s information?

Only association members – treasurers and unit owners – are able to log in and view their association data. The appointed administrator or treasurer may add and edit information, while unit owners only have access to view the data.

As a service provider, how do I benefit by listing my business in the directory?

The Swiville Service Provider Directory allows condominium and homeowner associations to locate local businesses that specialize in specific services. By registering with Swiville, your company can be listed within the directory and be seen by exactly the kind of customers you are seeking. If an association needs a type of service, they can quickly search in the directory and contact you. It is free to register and to be part of the service provider directory. The association will have access to service providers experienced in working with condos and homeowner associations, and you will gain more awareness and generate more business. It’s a win-win!

What if the service provider I use is not listed in the directory?

You can very easily add your own service provider. Or better yet, you can call your service provider and ask them to be part of this service. That way they will be in the directory for other condo and homeowner association owners to find and use their services.

How do I contact you?

You can easily contact us via email. Our friendly and knowledgeable staff would be happy to answer any of your questions or concerns and listen to your feedback.

How do I retain all the data I logged if I decide to stop using the application?

Swiville gives you the option to export and save all of your information into an Excel file if you decide to stop using the system. If you regret your decision later and would like to put the data back in our database, we will be happy to help.

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