Find a Solution

Find solutions to the most common problems users encounter


I'm having trouble logging in to my account. What should I do?

You may be experiencing a caching issue – try clearing your browser’s cache or use a different browser. If you have forgotten your password, click the “Forgot your password?” link and enter the email you used to create the account. You will then receive an email with instructions on how to reset your password. If you continue to experience issues, please contact us.

My recent Swiville payment was declined. How can I regain access to my account?

When you log in to Swiville, you will be taken to a screen that will prompt you to update your subscription. Enter your credit card information, and your account will go back to functioning as normal.

I'm having trouble updating my subscription. Why won't the site accept my payment information?

If the site won’t accept your payment info, check to make sure that everything has been entered correctly. In particular, double check that the billing address and billing zip code are correct. If you still are experiencing difficulties, please contact Swiville support for assistance. If you need assistance with your Stripe account, you can learn more information or contact them here.

 Managing Your Association

Why is the Total Unit Balance Due negative for one of my units?

This indicates that the unit has overpaid or is ahead on their payments for future monthly fees.

On the Record Income page, one of my units has an Amount Due of $0. How can I record a payment from this unit?

When the Amount Due is $0, that means the unit has a Total Balance Due of either $0 or a negative amount (from overpaying in the past). If you have received additional income from this unit, you can still record payments. Even if the Amount Due is $0, you can enter the amount received from the unit on the Financials tab. 

Why are my units not appearing in the dropdown on the Message a Unit page?

This would mean that no unit owners have been added. Once the Treasurer adds ownership to units by providing a name and email, they should then appear in the dropdown. 

Why can't I delete one of my bank accounts?

To edit or delete an existing bank account, go to the Financials tab and select the Budgeting section. By clicking on the three vertical dots next to Accounts, you can then edit or delete existing bank accounts or add new ones. However, please note that the only account you cannot delete is your Operating account. The Operating account is your association’s main account – even if you switch from one bank to another, your Operating account will still remain the same, so there is no need to delete it. You can edit the account’s details of transfer money to update the balance as needed. 

Didn’t find any solutions you were looking for? Try looking in another category or send us a message.