My Account

How to manage your subscription and account settings


How do I reset my password?

To reset your password, click the “Forgot your password?” link on the log in screen. Enter the email you used to create your account, and you will receive an email with instructions on how to reset your password.

Is the site secure?

Yes! In the footer of our site you can view our security certificate. When you go to the Log In, Sign Up, or account pages of Swiville, your browser will also show you that the site is secure. This guarantees that you have a secure connection on any page where you may be sending information to the site.


Where can I see how much I am paying for Swiville?

When you upgrade your account, a pop-up window will be displayed outlining the cost associated with Stripe and Swiville. You can also navigate to the Associations tab and select the Settings section. Here, you can find the information related to your subscription status. In addition, you can select to Financials tab to the grid where the processing fees for the Treasurer/Association are shown. 

Where can I see the credit card that is linked with my account?

For Treasurer or Admins, navigate to the Associations tab. From the Association tab, click the section titled Stripe Account. This page provides your stripe, credit card and bank information.

Unit owners will see Stripe options when the Treasurer has created a Stripe profile. Once the Treasurer has done so, the unit owner must navigate to the Association tab and then click on the Stripe Account section at the top. To learn more information on Stripe, visit their website here.

My association doesn't have a credit card. Can we pay for Swiville using another method?

We use Stripe as our payment processing provider. Stripe is a leading payment processing platform that allows various forms of payment, including credit cards, debit cards and bank to bank transfers using ACH. If you need help setting up your Stripe account, please contact Swiville support for assistance.

How can I cancel my subscription?

Oh no, we’re sorry to see you go! If there’s anything we can do to help, please contact Swiville support with your questions, concerns, or feedback. But if you’re sure that Swiville is not the right fit for your association, you can cancel your subscription by going to the Association tab. Next, select the Settings section. From here, click on the “Cancel Subscription” button.

 Account Administration

How do I reassign Administrator privileges to a different user?
  1. Go to the Association tab.
  2. Scroll down to the Board Members grid and select the pencil icon next to the desired user. 
  3. Check the “Give Board Member Admin Access” option.
  4. Click on “Save Changes” to save. 
  5. To remove a user, follow the same steps but uncheck the “Give Board Member Admin Access” option. 
Can multiple users have administrative privileges?

Yes! However, the Treasurer is the only one who can assign these privileges.

How can unit owners log in to Swiville?

If you include a unit owner’s email address in the system on the Unit Details page, the unit owner will receive an email with information on how to log into Swiville.

What exactly can unit owners see when they log in to Swiville?

Unit owners can see their payment history and pay dues directly from the site. In addition, they can interact with the entire association within the Activity tab. Here, unit owners can post a message to the community or individual unit owners, create events, and view their calendar. Unit owners can also add important records and files, such as lease agreements, under the Documents tab. 

Unit owners can also customize their unit profile by adding an image or adding details to their unit information, such as number of bathrooms, square footage, monthly rent price, and more. Finally, unit owners can see any reminders under the Reminder tab. 

How can I change the start date of my association?

At the time of registration, we ask the date you would like to use to start tracking your association’s financials. This allows the system to calculate the balances accurately. For this reason, we do not allow changing the start date from the application. If you still would like to change the start date, please contact Swiville support and we would be happy to help.

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