Use our help center to get answers to the most common questions and learn how to use Swiville like a pro. If you have any additional questions or concerns, be sure to contact us and one of our friendly team members will answer within 24 hours.

The Basics

Master the basics to help you make the most of Swiville

My Account

Manage your profile, subscription, and account settings

Fix a Problem

Find solutions to the most common issues users may encounter

Our Features

Learn more about our latest additions to the platform

Help Center FAQS

How do I reset my password?

Click the “Forgot your password?” link on the log in screen. Next, enter the email you used to create your account. You will then receive an email with instructions on how to reset your password.  

How do I record payments of future monthly association fees?

The monthly association fee will appear as a charge on the 1st of each month. However, if you need to record a payment before the month begins, you do not have to wait for the charge to appear. Just record the amount that was paid by the unit. Then, make a note in the description field for the payment type (Example: January association fee). 

One of my units has a new owner. How do I update the unit owner information in Swiville?

First, select the Users/Units tab and click on the “Manage Unit” button for the applicable unit. Here, you will click the “Edit This Owner” button. You will then update the unit with any new owner information. When you are done, click “Save Changes”.

How can I email all units at the same time?

Messages posted within the Activity tab will be seen by all unit owners. As long the unit owners’ email address is listed on their profile, they will receive an email about your post. 

Are there any fees for ACH transfers?
Swiville does not charge any fees for ACH transfers, however, our payment processing provider, Stripe charges 0.8% for ACH transfers up to a maximum of $5.
How long does ACH transfers take?
ACH transfers can take about 5 business days to appear in your bank.